Upgrading your power supply

If you are installing new equipment or using appliances that need a larger or three-phase power supply, you may need to:

  • upgrade your supply connection
  • convert your supply connection to three-phase
  • install a current transformer (CT) meter or
  • upgrade your existing CT meter

If you have already installed new equipment and have noticed a change in the quality of your power supply, call 13 13 51

How to apply

Type of upgrade

Action

Current cost

Upgrade your supply connection Complete a design and quotation application form. We will quote you
Conversion to three-phase power (under 63 Amps single-phase or 32 Amps three-phase or normal residential supply) Ask your electrical contractor to arrange the application through a network services form.
Refer to costs below
Conversion to three-phase power (more than 63 Amps single-phase or 32 Amps three-phase) Complete a design and quotation application form. We will quote you

We recommend using an electrical contractor/consultant to help complete the design and quotation application form.

How much will it cost?

Upgrades are assessed and quoted on a case-by-case basis. Network charges are detailed below:

Service 

Current cost

Current cost

After hours

Convert residential underground phase to standard $450 $675
Convert residential overhead phase to standard $550 $825

 Further costs may be incurred if:

  • there is insufficient capacity on the local network
  • the local network is only single-phase (i.e. in rural and outlying metro areas)

This will become obvious when we assess your application for a power upgrade.

Additional costs for three-phase power are outlined in network charges and pole to pillar connection and may also include:

  • the cost of a three-phase meter (arranged and billed through your electricity retailer)
  • electrical contractor's costs to run an underground cable from the pillar to the meter box and any changes necessary for internal wiring

Other costs

Additional charges may be incurred in the following instances:

Type of fee

Service

Current cost

Network service fee Connect underground consumer mains to pillar $450
Part payment arrangement fee  Charged for changes made by the customer to the normal payment scheme offered.  $550 (inc GST)
Project cancellation fee  Charged if the customer cancels or changes the job before construction starts and/or if any design costs are incurred. $550 (inc GST)
plus design costs
Administration fee  An administration fee may also be charged if the job is cancelled or changes are made after construction starts and/or any costs are incurred prior to cancellation or scope change. $550 plus costs incurred (GST inc on admin only)

For further information

Contact our customer service centre on 13 10 87 or enquiry@westernpower.com.au

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